Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 5g88 ("5g88", "we", "our", "us") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "Member", "User") who access or use the online platform located at 5g88.cam ("Platform"), including all associated mobile interfaces, downloadable applications, and related services.

5g88 operates as Malaysia's premier online sports betting and live casino destination, serving members across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond. In delivering our services — covering EPL match betting, Liga Super Malaysia odds, live dealer games, and a full suite of digital casino products — we necessarily process certain personal data about our members and visitors.

We are committed to protecting that data with the same standard of care we apply to everything we do: purposeful, transparent, and built for trust. This Policy sets out precisely what data we hold, why we hold it, and what you can do about it.

Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, contact details, financial information, and online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, organisation, storage, retrieval, use, disclosure, restriction, erasure, or destruction.
• "Controller" means 5g88, which determines the purposes and means of processing personal data collected via the Platform.
• "Processor" means any third party that processes personal data on behalf of 5g88 under a written data processing agreement.
• "KYC" means Know Your Customer — the identity and age verification process conducted by 5g88 to comply with anti-money laundering and responsible gambling obligations.
• "Cookie" means a small text file stored on a Member's device by the Platform for the purposes of session management, analytics, and preference tracking.
• "Sensitive Data" means personal data that warrants heightened protection, including financial account details and government-issued identity documents.

Data We Collect

5g88 collects personal data through several channels: directly from you during registration and account use; automatically through your interactions with the Platform; and from trusted third-party service providers where necessary for compliance or service delivery.

3.1 Registration Data

When you create an account, we collect the following:

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Email address
• Mobile phone number
• Preferred currency (Malaysian Ringgit / MYR by default)
• Username and encrypted password
• Residential address

3.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and enforce our 21+ age policy, we may request:

• Government-issued photo identification (MyKad, passport, or driving licence)
• Proof of residential address (utility bill or bank statement dated within 3 months)
• Proof of payment method ownership (screenshot or statement)
• Selfie or live verification image for identity confirmation

3.3 Financial Data

To process deposits and withdrawals via Malaysian payment channels including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow, and FPX, we collect:

• Payment method type and associated identifiers (account numbers, wallet IDs)
• Transaction history, deposit and withdrawal records
• Source-of-funds declarations where required

3.4 Usage Data

Automatically collected when you use the Platform:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration, pages visited, and feature interactions
• Betting history, game play logs, and wagering patterns
• Login timestamps and access logs

3.5 Communication Data

When you contact our support team or respond to surveys, we may retain records of those communications, including live chat transcripts and email correspondence, for service improvement and dispute resolution purposes.

Data Processing

5g88 uses your personal data for the following specific purposes:

Legal Basis for Processing

5g88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil the Terms & Conditions you have agreed to, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable law, including KYC identity verification, anti-money laundering reporting, and regulatory requirements under our international licensing framework.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing for purposes such as direct marketing, personalised promotions, and non-essential cookies, which we will only conduct where you have provided clear, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing

5g88 does not sell, rent, or trade your personal data. We share personal data only where it is necessary to deliver our services or comply with our legal obligations, and only with the categories of recipient described below:

6.1 Payment Service Providers

To process deposits and withdrawals through Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, and cryptocurrency processors, we share relevant financial and identity data with those providers. All payment processors are bound by their own data protection obligations and applicable financial regulations.

6.2 Identity Verification Partners

We engage specialist KYC and AML compliance service providers to assist in verifying the identity and age of our members. These partners act as Processors under written data processing agreements and may not use your data for any other purpose.

6.3 Game Content Providers

Live casino games and electronic gaming products on the 5g88 Platform are provided by licensed third-party game studios. These providers receive minimal transactional data — such as session tokens and bet outcomes — necessary to operate the games. They do not receive your full identity profile.

6.4 Legal and Regulatory Authorities

Where required by applicable law, court order, or regulatory directive, 5g88 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities. We will notify you of any such disclosure where we are legally permitted to do so.

6.5 Corporate Transactions

In the event of a merger, acquisition, or sale of all or part of 5g88's business, personal data held by us may be transferred to the acquiring entity, subject to equivalent privacy protections applying to that data following the transaction.

Data Retention

5g88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The retention periods applied to specific data categories are outlined in the Data Processing table in Section 04 above.

Following the closure of a Member's account, certain data — in particular KYC documents and financial transaction records — will be retained for a minimum of five (5) to seven (7) years in accordance with anti-money laundering legislation. After the applicable retention period expires, data is securely deleted or irreversibly anonymised.

Where you have consented to marketing communications, we will continue to hold your contact details and preferences until you withdraw that consent or request deletion, after which your data will be suppressed or removed from our marketing database within 30 days.

Data Security

5g88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include:

• TLS Encryption: All data in transit between your device and our servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
• At-Rest Encryption: Sensitive data stored on our systems — including identity documents and financial records — is encrypted using AES-256 or equivalent standards.
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All staff with access to Member data receive data protection training.
• Two-Factor Authentication: We encourage all Members to enable two-factor authentication on their accounts as an additional layer of security.
• Penetration Testing: Our Platform undergoes regular third-party security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: We maintain a documented incident response plan. In the event of a data breach, affected Members will be notified without undue delay in accordance with applicable notification obligations.

While 5g88 takes all reasonable precautions to secure your data, no internet transmission or electronic storage method is completely infallible. You are responsible for maintaining the security of your account credentials and must notify us immediately if you suspect your account has been compromised.

Cookies & Tracking Technologies

5g88 uses cookies and similar technologies — including pixel tags, web beacons, and local storage objects — to enhance your experience on the Platform, analyse usage patterns, and deliver relevant promotional content where you have consented to receive it.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting core Platform functionality.
• Analytical Cookies: Used to understand how Members interact with the Platform — which pages are visited most frequently, where errors occur, and how betting features are used. This data is aggregated and anonymised where possible.
• Functional Cookies: Remember your preferences, such as preferred language, odds format, and display settings, to personalise your experience across sessions.
• Marketing Cookies: Used only with your explicit consent to deliver personalised promotional offers and track the effectiveness of our marketing campaigns. You may opt out at any time.

9.2 Managing Cookies

You can manage or disable non-essential cookies through the cookie preference settings in your account dashboard or through your browser settings. Please note that disabling certain cookies may limit the functionality of the Platform. Strictly necessary cookies cannot be disabled.

User Rights

Subject to applicable data protection law and certain legal limitations, you have the following rights in respect of your personal data held by 5g88:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data held about you. You may also update many details directly within your account settings.
• Right to Erasure: Subject to our legal retention obligations, you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent on which processing was based.
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to Portability: Where processing is based on consent or contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service.
• Right to Object: You may object to processing based on our legitimate interests, including profiling for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact our Data Protection team at [email protected]. We will respond to all verified requests within 30 days. We may need to verify your identity before processing a request. There is no charge for exercising your rights in ordinary circumstances.

Minors

The 5g88 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory date-of-birth verification, and KYC procedures are in place to detect and prevent access by minors.

If 5g88 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings generated by an underage account will be void and forfeited in accordance with our Terms & Conditions.

International Data Transfers

As an internationally operating platform, 5g88 may transfer personal data to servers, service providers, or processors located outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy. These safeguards may include:

• Standard contractual clauses approved under applicable international data protection frameworks.
• Contractual obligations imposed on receiving parties requiring them to process data in accordance with applicable data protection law.
• Transfer to jurisdictions recognised as providing an adequate level of data protection.

If you would like further information about the specific safeguards applicable to any particular transfer, please contact us at the details provided in Section 14.

Policy Amendments

5g88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the "Effective Date" at the top of this page and, where appropriate, provide in-account notification or email notice to registered Members.

Your continued use of the 5g88 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically. If you do not agree with any amendment, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way 5g88 handles your personal data, or if you wish to exercise any of your data subject rights, please reach out to us through the following channel:

We take all privacy-related enquiries seriously. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. Our team is available around the clock and will treat all requests with discretion and professionalism.